Release date: February 22, 2016
Expiration date: February 22, 2019
Patient complaints are inevitable. When a patient complaint is not effectively managed, unfavorable or harmful consequences can result--noncompliance, dissolving of the patient-physician relationship, litigation, or reduced compensation. Therefore, strong complaint management is a core component for success worth cultivating and honing.
Please note that this CME activity does not meet TMLT's discount criteria. Physicians completing this CME activity will not receive a premium discount.
Upon completion of this course, the participant should be able to:
- recognize factors that contribute to patient satisfaction;
- identify the primary sources that drive patient complaints;
- describe strategies to resolve a patient complaint; and
- apply communication tips to reduce patient complaints.
CME Credit Statement:
TMLT is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. TMLT designates this internet enduring material for a maximum of 1 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Physicians are required to complete and pass a test in order to earn CME credit. A passing score of 70% or better earns the physician 1 CME credit.
Ethics Credit Statement:
This course has been designated by TMLT for 1 credit in medical ethics and/or professional responsibility.
Kassie Toerner has no commercial affiliations/interests to disclose related to this activity. TMLT staff, planners, and reviewers have no commercial affiliations/interests to disclose related to this activity.
The information and opinions in the online CME courses should not be used or referred to as primary legal sources nor construed as establishing medical standards of care for the purposes of litigation, including expert testimony. The standard of care is dependent upon the particular facts and circumstances of each individual case and no generalization can be made that would apply to all cases. The information presented should be used as a resource, selected and adapted with the advice of your attorney. It is distributed with the understanding that neither Texas Medical Liability Trust nor Texas Medical Insurance Company is engaged in rendering legal services.
This one hour activity is intended for physicians of all specialties who are interested in practical ways to reduce the potential for malpractice liability.
Estimated time to complete this course:
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