Managing Patient Complaints (3rd Edition)

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Managing Patient Complaints (3rd Edition)

2016 Reporter Quarter 1

Credit(s):

1 AMA PRA Category 1 Credit(s)™ (enduring material)
1 Medical Ethics and/or Professional Responsibility

Course Number:

2724

Access:

Available until February 22, 2025

Description
Sessions
Credits
Faculty
Materials
Reviews
Dates and Locations

Categories: Risk Management, CME, Communication ... (show more)

Categories: Risk Management, CME, Communication, Medical Ethics, Patient-Physician Relations (show less)

Original Release Date: February 22, 2016
Review & Re-release Date (2nd Edition): February 22, 2019
Review & Re-release Date (3rd Edition): February 22, 2022
Expiration Date: February 22, 2025

Patient complaints are inevitable. When a patient complaint is not effectively managed, unfavorable or harmful consequences can result--noncompliance, dissolving of the patient-physician relationship, litigation, or reduced compensation. Therefore, strong complaint management is a core component for success worth cultivating and honing.

Please note that this CME activity does not meet TMLT's discount criteria. Physicians completing this CME activity will not receive a premium discount.

Course Objectives:
Upon completion of this course, the participant should be able to:

recognize factors that contribute to patient satisfaction;
identify the primary sources that drive patient complaints;
describe strategies to resolve a patient complaint; and
apply communication tips to reduce patient complaints.

CME Credit Statement:
The Texas Medical Liability Trust is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

The Texas Medical Liability Trust designates this enduring material for a maximum of 1 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Test:
To receive CME credit, physicians should complete the test questions that follow the activity. A passing score of 70% or better earns the physician 1 CME credit.

Ethics Credit Statement:
This course has been designated by TMLT for 1 credit in medical ethics and/or professional responsibility.

Disclosure:
Kassie Toerner has no relevant relationship(s) with ineligible companies to disclose. TMLT staff, planners, and reviewers have no relevant relationship(s) with ineligible companies to disclose.

Disclaimer:
The information and opinions in the online CME courses should not be used or referred to as primary legal sources nor construed as establishing medical standards of care for the purposes of litigation, including expert testimony. The standard of care is dependent upon the particular facts and circumstances of each individual case and no generalization can be made that would apply to all cases. The information presented should be used as a resource, selected and adapted with the advice of your attorney. It is distributed with the understanding that neither Texas Medical Liability Trust nor its affiliates are engaged in rendering legal services.

Target Audience:
This one hour activity is intended for physicians of all specialties who are interested in practical ways to reduce the potential for malpractice liability.

Copyright © 2022 TMLT. All rights reserved. The content of this web site is copyrighted by TMLT unless otherwise indicated. Content may not be copied, reproduced, or transferred in any way without the written consent of TMLT. http://www.tmlt.org/contact/copyright-and-privacy-policy

1 AMA PRA Category 1 Credit(s)™ (enduring material) The Texas Medical Liability Trust is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

The Texas Medical Liability Trust designates this enduring material for a maximum of 1 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

1 Medical Ethics and/or Professional Responsibility This course has been designated by TMLT for 1 credit in medical ethics and/or professional responsibility.

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