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Frequently Asked QuestionsGeneral
What are the available course delivery types (formats)? What are the differences between OnDemand and CEtoGo?
* Please note that we strongly recommend joining the live events 10-15 minutes in advance to allow time for troubleshooting without missing out on any portion of the program.
How do physicians access TMLT CME courses using InReach?
TMLT policyholder physicians access CME from the TMLT web site, as they have in the past. But they will now need to logon with their myTMLT username and password. If they have never logged on to myTMLT, they will need to create a new account. Non-TMLT policyholders can register by entering their name and email address.
Why is TMLT now charging for CME?
To help us deliver the courses through this CME site, we now charge a slight fee to cover the cost. We are charging policyholder and non-policyholder pricing. The fees we are charging are significantly less than the current market value of CME. The average cost for one hour of CME is $75 and our courses are priced less than this. Catalog Search and Registration
How do I select the program(s) that I want to register for?
When you click on the title of the program there will be an "Add to Cart" or "Register Now" button to the right of the course details, click this to add the item(s) to your account. You will be brought to a Pricing Page that will list your pricing options. You will need to sign into your member account in order to receive the correct member pricing for your jurisdiction(s). Follow the checkout prompts to complete your registration. Hover over “Hello, [Your Name]” to access your account and registrations.
How to find programs that interest me?
1. Hover your mouse over the "Browse by Delivery Type" located in the top, left corner of the catalog home page. You may limit your search to the delivery type (format you wish to view.
What if I need more information on a program or product?
Detailed information is provided on the course details page which can be accessed by clicking on a course title. The course details page will include program description/schedule/content, credits, and faculty/presenters.
How do I find courses after registration?
1. If you're not yet signed in, click or tap "Hello, Guest" in the top right (desktop) or top left (mobile) corner. Select "Sign In" in the drop-down menu, when it appears. Login with your CE catalog email address and password. Once signed in, the "Hello, Guest" button with change to "Hello, [Your Name]."
2. Click or tap on "Hello, [Your Name]." Click "My Products," if a drop-down menu appears. By default, you will see a list of your registrations added in the last 365 days, organized by the upcoming live events and then followed by your newest to oldest by registration date. Additional filtering options are available to you at "Sort By" at the top of the screen and under "Refine your results" and "Display Registrations From" at the left of the screen. You will also receive a confirmation email at the time of registration to the email address associated with your online catalog account profile, including the link to the My Products page. Account Setup and Discounts
How do I create an account and purchase a course?
Click here for instructions.
Where is my discount?
If you are not receiving the discounted policyholder pricing but would like to continue with your CME, please continue with your purchase and our customer service team can assist you with the correct pricing by calling Monday – Friday, 8:00 a.m. to 5:00 p.m. at 800-580-8658 ext 5050. Course Access
How to access my courses (including live programs)?
1. If you're not yet signed in, click or tap "Hello, Guest" in the top right (desktop) or top left (mobile) corner. Select "Sign In" in the drop-down menu, when it appears. Login with your CE catalog email address and password. Once signed in, the "Hello, Guest" button with change to "Hello, [Your Name]."
2. If not automatically redirected, click or tap on "Hello, [Your Name]." Click "My Products," if a drop-down menu appears. 3. Locate the appropriate program and launch by clicking the "Play" button under the program title. Mac Users
I'm having trouble with the CME platform on my Mac.
The InReach platform is compatible with several browsers. If you are having trouble accessing InReach from your current browser, trying a different one is recommended (browsers must be in 32-bit mode). Please refer to the minimum system requirements FAQ on this page. Technical
What are the minimum system requirements for viewing a program online?
When I click on the "Play" button, nothing happens. What should I do?
When you click the green "Play" button, it will launch the viewer in a new window or a Zoom link in a new window. If you are clicking this button and nothing is happening, more than likely the viewer window is already open. Please check all open and/or minimized windows.
What do I do if I do not meet the minimum system requirements?
You may want to access your course content from a different computer or location if you do not meet any of the previously listed requirements. Please reach out to our customer support team at (877) 880-1335 or Support@InReachCE.com for assistance with testing your system.
IMPORTANT: If you will be accessing any of the online content at a work location, it is strongly recommended that you first check with your IT department or Network Administrator to ensure that you have appropriate permissions to install programs and/or the ability to access streaming media.
What
should I do, if I'm getting the M3U8 error while trying to access a course?
This error usually occurs because the network security settings are blocking the participation tracking software embedded into the program (the tracker which keeps count of how far you've progressed into the video). In most cases, if you encounter this error, you can bypass it by accessing the course using a different internet connection (for example by logging into your CE account on your cellphone). If that is not an option for you or switching to a different network didn't resolve the error, please reach out to our support team at support@inreachce.com or 877-880-1335 (between 7am and 7pm Central time, Monday-Friday) for further guidance. |
Have a Question? See our FAQ's |
Mon - Fri 8:00am to 5:00pm Central time, dial (800) 580-8658 x5050 For an after-hours technical questions only, dial (877) 880-1335 Email Us CCPA & GDPR |