Frequently Asked Questions - Texas Medical Liability Trust

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Frequently Asked Questions

What are the available course delivery types (formats)? What are the differences between OnDemand and Podcast/CEtoGo?

Zoom Webinar / GoToWebinar* - A live CE presentation, accessed on a desktop/laptop computer or a mobile device for a real-time visual and audio presentation, delivered through a video conferencing platform, such as Zoom or GoTo. It can be joined via the browser or the Zoom/GoTo applications (the latter need to be downloaded to your device in advance).
External Access* - A live CE presentation, accessed on a desktop/laptop computer or a mobile device for a real-time visual and audio presentation, delivered through a video conferencing platform. External access means that the registration for the course can be completed through the CE catalog, however the access information is provided directly by the sponsoring section/chapter. You'll usually find the contact information for the sponsoring entity in the course description.
OnDemand / Self Study / Online Seminar - A pre-recorded program accessed on a desktop/laptop computer or a mobile device delivered within your CE account through the InReach Viewer; typically, video with audio, or a slide show with audio.
Video Replay - A re-broadcast of a past seminar at a specific date and location; these are in-person events.

* Please note that we strongly recommend joining the live events 10-15 minutes in advance to allow time for troubleshooting without missing out on any portion of the program.

How do physicians access TMLT CME courses using InReach?

TMLT policyholder physicians access CME from the TMLT web site, as they have in the past. But they will now need to logon with their myPortal username and password. If they have never logged on to myPortal, they will need to create a new account. Non-TMLT policyholders can register by entering their name and email address.

Why is TMLT now charging for CME?

To help us deliver the courses through this CME site, we now charge a slight fee to cover the cost. We are charging policyholder and non-policyholder pricing. The fees we are charging are significantly less than the current market value of CME. The average cost for one hour of CME is $75 and our courses are priced less than this.

How do I select the program(s) that I want to register for?

When you click on the title of the program there will be an "Add to Cart" or "Register Now" button to the right of the course details, click this to add the item(s) to your account. You will be brought to a Pricing Page that will list your pricing options. You will need to sign into your member account in order to receive the correct member pricing for your jurisdiction(s). Follow the checkout prompts to complete your registration. Hover over “Hello, [Your Name]” to access your account and registrations.

How to find programs that interest me?

1. Hover your mouse over the "Browse by Delivery Type" located in the top, left corner of the catalog home page. You may limit your search to the delivery type (format you wish to view.
2. Use the "Search" bar at the top of the page, which is located at the top, center of the catalog home page. You may search by any word, all words, or an exact phrase.
3. On the Search Results page, assign the filters or re-sort the search results to your preference. The "Category" filter shows the available primary categories with a number count of courses in each category. Once a primary category is selected, the secondary filter will populate with secondary categories within the primary category (includes course number count). When no primary category is indicated, all secondary categories will populate.

What if I need more information on a program or product?

Detailed information is provided on the course details page which can be accessed by clicking on a course title. The course details page will include program description/schedule/content, credits, and faculty/presenters.

How do I find courses after registration?

1. If you're not yet signed in, click or tap "Hello, Guest" in the top right (desktop) or top left (mobile) corner. Select "Sign In" in the drop-down menu, when it appears. Login with your CE catalog email address and password. Once signed in, the "Hello, Guest" button with change to "Hello, [Your Name]."
2. Click or tap on "Hello, [Your Name]." Click "My Products," if a drop-down menu appears. By default, you will see a list of your registrations added in the last 365 days, organized by the upcoming live events and then followed by your newest to oldest by registration date.

Additional filtering options are available to you at "Sort By" at the top of the screen and under "Refine your results" and "Display Registrations From" at the left of the screen. You will also receive a confirmation email at the time of registration to the email address associated with your online catalog account profile, including the link to the My Products page.

How do I create an account and purchase a course?

Click here for instructions.

Where is my discount?

If you are not receiving the discounted policyholder pricing but would like to continue with your CME, please continue with your purchase and our customer service team can assist you with the correct pricing by calling Monday – Friday, 8:00 a.m. to 5:00 p.m. at 800-580-8658 ext 5050.

How to access my courses (including live programs)?

I'm having trouble with the CME platform on my Mac.

The InReach platform is compatible with several browsers. If you are having trouble accessing InReach from your current browser, trying a different one is recommended (browsers must be in 32-bit mode). Please refer to the minimum system requirements FAQ on this page.

What are the minimum system requirements for viewing a program online?

Windows- X86 or X64 (64-bit mode support for IE only) 1.6-gigahertz (GHz) or higher processor with 2GB RAM.
Mac- Mac OS 10.5+(Leopard) (Browsers must be in 32-bit mode), an Intel Core Duo 1.83-gigahertz (GHz) or higher processor with 2GB RAM.
Internet – A Cable or DSL internet connection providing 2-3Mbps is highly recommended for the best streaming experience.

When I click on the "Play" button, nothing happens. What should I do?

When you click the green "Play" button, it will launch the viewer in a new window or a Zoom link in a new window. If you are clicking this button and nothing is happening, more than likely the viewer window is already open. Please check all open and/or minimized windows.

What do I do if I do not meet the minimum system requirements?

You may want to access your course content from a different computer or location if you do not meet any of the previously listed requirements. Please reach out to our customer support team at (877) 880-1335 or Support@InReachCE.com for assistance with testing your system.

IMPORTANT: If you will be accessing any of the online content at a work location, it is strongly recommended that you first check with your IT department or Network Administrator to ensure that you have appropriate permissions to install programs and/or the ability to access streaming media.