Frequently Asked Questions - Texas Medical Liability Trust

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Frequently Asked Questions

How do physicians access TMLT CME courses using InReach?

TMLT policyholder physicians access CME from the TMLT web site, as they have in the past. But they will now need to logon with their myPortal username and password. If they have never logged on to myPortal, they will need to create a new account. Non-TMLT policyholders can register by entering their name and email address.

Why is TMLT now charging for CME?

To help us deliver the courses through this CME site, we now charge a slight fee to cover the cost. We are charging policyholder and non-policyholder pricing. The fees we are charging are significantly less than the current market value of CME. The average cost for one hour of CME is $75 and our courses are priced less than this.

How do I select the program(s) that I want to register for?

Click the program title
Select “Add to Cart” or “Register Now”
Sign in (NBC-HWCs for member pricing)
Choose your pricing option
Complete checkout
Access registrations under “Hello, [Your Name]”

What if I need more information on a program or product?

Detailed information is provided on the course details page which can be accessed by clicking on a course title. The course details page will include program description/schedule/content, credits, and faculty/presenters.

How do I create an account and purchase a course?

Click here for instructions.

Where is my discount?

If you are not receiving the discounted policyholder pricing but would like to continue with your CME, please continue with your purchase and our customer service team can assist you with the correct pricing by calling Monday – Friday, 8:00 a.m. to 5:00 p.m. at 800-580-8658 ext 5050.

How to access my courses?

Click “Hello, Guest” and sign in to your account
Select “Hello, [Your Name]” → “My Products”
View your courses (listed by upcoming events and recent registrations)
Use Sort or Filters to find specific courses

I'm having trouble with the CME platform on my Mac.

The InReach platform is compatible with several browsers. If you are having trouble accessing InReach from your current browser, trying a different one is recommended (browsers must be in 32-bit mode). Please refer to the minimum system requirements FAQ on this page.

What are the minimum system requirements for viewing a program online?

Operating Systems: Windows 10 or higher (Windows 11 recommended), macOS 11 (Big Sur) or higher, Android 10 or higher, iOS 14 or higher
Hardware:
Windows: 64-bit architecture (x86-64 or ARM64), Processor: 2.0 GHz or faster, multi-core (Intel i5 / AMD Ryzen 3 or higher), RAM: Minimum 8 GB (16 GB recommended)
Mac: Apple Silicon (M1 or higher) or Intel i5 equivalent, RAM: Minimum 8 GB (16 GB recommended)
Internet Browsers: Latest versions of Google Chrome, Microsoft Edge, Safari; Browsers should support 64-bit mode
Internet Connection: Minimum 10 Mbps download speed; Fiber or high-speed cable preferred
Additional Requirements: JavaScript enabled, Cookies enabled

When I click on the "Play" button, nothing happens. What should I do?

When you click the green "Play" button, it will launch the viewer in a new window or a Zoom link in a new window. If you are clicking this button and nothing is happening, more than likely the viewer window is already open. Please check all open and/or minimized windows.

What do I do if I do not meet the minimum system requirements?

You may want to access your course content from a different computer or location if you do not meet any of the previously listed requirements. Please reach out to our customer support team at (877) 880-1335 or Support@InReachCE.com for assistance with testing your system.

IMPORTANT: If you will be accessing any of the online content at a work location, it is strongly recommended that you first check with your IT department or Network Administrator to ensure that you have appropriate permissions to install programs and/or the ability to access streaming media.

What should I do, if I'm getting the M3U8 error while trying to access a course?

This error usually occurs because the network security settings are blocking the participation tracking software embedded into the program (the tracker which keeps count of how far you've progressed into the video). In most cases, if you encounter this error, you can bypass it by accessing the course using a different internet connection (for example by logging into your CE account on your cellphone). If that is not an option for you or switching to a different network didn't resolve the error, please reach out to our support team at support@inreachce.com or 877-880-1335 (between 7am and 7pm Central time, Monday-Friday) for further guidance.