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From Difficult to Dangerous: How to Handle Disruptive Patients (2nd Edition)
2019 Reporter Q2
Credit(s):
1 AMA PRA Category 1 Credit(s)™ (enduring material)
1 Medical Ethics and/or Professional Responsibility
Original release date: June 17, 2019 Review & re-release date: June 17, 2022 Expiration date: June 17, 2025
This article outlines the incidence of workplace violence in the health care setting; offers steps to prevent it; describes de-escalation strategies to use if confronted by agitated patients or family members; and lists “next steps” to take in the aftermath of workplace violence.
Please note that this CME activity does not meet TMLT's discount criteria. Physicians completing this CME activity will not receive a premium discount.
Course Objectives: Upon completion of this course, the participant should be able to:
discuss statistics related to assaults on health care providers;
identify patients or their family members who could become disruptive;
identify drug-seeking patients who may become aggressive;
list verbal and non-verbal de-escalation techniques to avoid conflict; and
learn recommendations to help recover after an assault.
CME Credit Statement: The Texas Medical Liability Trust is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
The Texas Medical Liability Trust designates this enduring material for a maximum of 1 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Test: To receive CME credit, physicians should complete the test questions that follow the activity. A passing score of 70% or better earns the physician 1 CME credit.
Ethics Credit Statement: This course has been designated by TMLT for 1 credit in medical ethics and/or professional responsibility.
Disclosure: Brett Rowe, JD and Nicki Elgie, JD have no relevant financial relationship(s) with ineligible companies to disclose. TMLT staff, planners, and reviewers have no relevant financial relationship(s) with ineligible companies to disclose.
Disclaimer: The information and opinions in the online CME courses should not be used or referred to as primary legal sources nor construed as establishing medical standards of care for the purposes of litigation, including expert testimony. The standard of care is dependent upon the particular facts and circumstances of each individual case and no generalization can be made that would apply to all cases. The information presented should be used as a resource, selected and adapted with the advice of your attorney. It is distributed with the understanding that neither Texas Medical Liability Trust nor its affiliates are engaged in rendering legal services.
Target Audience: This 1-hour activity is intended for physicians of all specialties who are interested in practical ways to reduce the potential for malpractice liability.
1 AMA PRA Category 1 Credit(s)™ (enduring material) The Texas Medical Liability Trust is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
The Texas Medical Liability Trust designates this enduring material for a maximum of 1 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
1 Medical Ethics and/or Professional Responsibility This course has been designated by TMLT for 1 credit in medical ethics and/or professional responsibility.
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Mon - Fri 8:00am to 5:00pm Central time, dial (800) 580-8658 x5050 For an after-hours technical questions only, dial (877) 880-1335 Email Us CCPA & GDPR
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