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Dealing with Challenging Patient Encounters
Recording of the 2023 Summer Webinar
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Release date: July 27, 2023
Expiration date: July 27, 2026
Who Should Attend:
This 2-hour CME seminar is intended for physicians of all specialties who are interested in practical ways to manage challenging patient encounters and reduce the potential for malpractice liability and medical board complaints.
Course Objectives:
Upon completion of this course, participants should be better able to:
- identify issues that may make patient encounters challenging and cause disruption in the practice;
- discuss protocols to prepare staff and physicians for difficult patient encounters;
- review effective strategies for de-escalation and identify strategies to avoid; and
- develop a plan to manage patient complaints and negative social media reviews without violating HIPAA regulations.
CME Discount:
TMLT policyholders who complete this program may earn a 3% discount that will be applied to their next eligible policy period.
CME Credit Statement:
The Texas Medical Liability Trust is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
The Texas Medical Liability Trust designates this live seminar for a maximum of 2 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Ethics Credit Statement:
This course has been designated by TMLT for 1 credit in medical ethics and/or professional responsibility.
About the Speakers:
Blaine Holbrook, JD graduated from Texas A&M University and the University of Oklahoma School of Law. He has defended hospitals, physicians, and health care providers for over two decades. He also assists his clients with peer review matters and disciplinary actions before licensing boards. Additionally, he has been a guest lecturer at UT Health - San Antonio on numerous occasions and frequently provides accredited CME regarding medical-legal issues throughout Texas.
Brett Rowe, JD is a founding shareholder with Evans, Rowe & Holbrook, Attorneys at Law based in San Antonio. He graduated from the University of Texas at Austin in 1985 with a Bachelor of Business Administration and graduated magna cum laude from St. Mary's University School of Law in 1991 where he also served as a Senior Associated Editor of the Law Review. He is board certified in personal injury trial law by the Texas Board of Legal Specialization. He was elected as an Associate of the American Board of Trial Advocates in 2016. Brett specializes in the defense of medical malpractice, general negligence claims, and medical board complaints. He has also served as a hearing officer for hospital peer review issues.
Disclosure:
Brett Rowe, JD and Blaine Holbrook, JD have no relevant financial relationship(s) with ineligible companies to disclose. TMLT staff, planners, and reviewers have no relevant financial relationship(s) with ineligible companies to disclose.
Disclaimer:
The information and opinions in this CME course should not be used or referred to as primary legal sources nor construed as establishing medical standards of care for the purposes of litigation, including expert testimony. The standard of care is dependent upon the particular facts and circumstances of each individual case and no generalization can be made that would apply to all cases. The information presented should be used as a resource, selected and adapted with the advice of your attorney. It is distributed with the understanding that neither Texas Medical Liability Trust nor its affiliates are engaged in rendering legal services.
Copyright © 2023 TMLT. All rights reserved. The content of this web site is copyrighted by TMLT unless otherwise indicated. Content may not be copied, reproduced, or transferred in any way without the written consent of TMLT. https://www.tmlt.org/contact/copyright-and-privacy-policy
2 AMA PRA Category 1 Credits™ (Enduring material) Texas Medical Liability Trust is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
The Texas Medical Liability Trust designates this enduring material for a maximum of 2 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
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1 Medical Ethics and/or Professional Responsibility This course has been designated by TMLT for 1 credit in medical ethics and/or professional responsibility.
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