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De-Escalation of Angry or Disruptive Patients
2021 Reporter Q4
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Release Date: November 22, 2021
Expiration Date: November 22, 2024
Handling the emotional outbursts and aggression of others may be considered “all in a day’s work” for some, but for most health care professionals it is important to learn practical ways to minimize and de-escalate difficult patients, caregivers, or guardians. These tactics have become even more important to learn during the ongoing pandemic, as patients continue to grapple with stress and feelings of overwhelm.
Please note that this CME activity does not meet TMLT's discount criteria. Physicians completing this CME activity will not receive a premium discount.
Course Objectives:
Upon completion of this course, the participant should be able to:
- recognize a potentially disruptive patient;
- describe verbal and non-verbal de-escalation techniques;
- prepare for a visit with a patient with a history of disruption; and
- list de-escalation techniques to avoid.
CME Credit Statement:
The Texas Medical Liability Trust is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
The Texas Medical Liability Trust designates this enduring material for a maximum of 1 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Test:
To receive CME credit, physicians should complete the test questions that follow the activity. A passing score of 70% or better earns the physician 1 CME credit.
Ethics Credit Statement:
This course has been designated by TMLT for 1 credit in medical ethics and/or professional responsibility.
Disclosure:
Wayne Wenske has no commercial affiliations/interests to disclose related to this activity. TMLT staff, planners, and reviewers have no commercial affiliations/interests to disclose related to this activity.
Disclaimer:
The information and opinions in the online CME courses should not be used or referred to as primary legal sources nor construed as establishing medical standards of care for the purposes of litigation, including expert testimony. The standard of care is dependent upon the particular facts and circumstances of each individual case and no generalization can be made that would apply to all cases. The information presented should be used as a resource, selected and adapted with the advice of your attorney. It is distributed with the understanding that neither Texas Medical Liability Trust nor its affiliates are engaged in rendering legal services.
Target Audience:
This 1-hour activity is intended for physicians of all specialties who are interested in practical ways to reduce the potential for malpractice liability.
Estimated time to complete this course:
It should take approximately 1 hour to read this article and complete the test questions and evaluation form.
Copyright © 2021 TMLT. All rights reserved. The content of this web site is copyrighted by TMLT unless otherwise indicated. Content may not be copied, reproduced, or transferred in any way without the written consent of TMLT. http://www.tmlt.org/contact/copyright-and-privacy-policy
1 AMA PRA Category 1 Credit(s)™ (Internet Enduring) The Texas Medical Liability Trust is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
The Texas Medical Liability Trust designates this enduring material for a maximum of 1 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
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1 Medical Ethics and/or Professional Responsibility This course has been designated by TMLT for 1 credit in medical ethics and/or professional responsibility.
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